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Service to our B2C Customers
SERVICE TO OUR B2C CUSTOMERS
PRODUCT
Quality, differentiated product and experiences that offer value, sustainability and a sense of place.
Pro-active, fast moving marketing & promotions.
CONVENIENCE
The retail proposition must seamlessly integrate into their journey, including multiple product delivery options.
Enhance the customer experience.
DIGITAL
Offer a seamless online retail solution for the passenger, facilitating multiple digital touch points pre, during and post travel arrangements.
Click & Collect/Pre-Order.
SURPRISE & DELIGHT
Customer service (knowledgeable, engaged crew/shop attendants, call centre etc.).
Crew/Assistant own device app helps to inform passengers and personalise the service offered.
Deliver the unexpected.
PERSONALISATION
Retail service aligned to the passengers demographic and personal preferences, language etc.
Retail theatre/experiences, drawing on their five senses.
Give the customer control.
SPEED
Fast, efficient, secure, seamless payment and product delivery mechanisms.
SERVICE TO PASSENGERS
PRODUCT
Quality, differentiated product & experiences that offer value, sustainability and a sense of place
Pro-active, fast moving marketing & promotions
CONVENIENCE
The retail proposition must seamlessly integrate into their journey, including multiple product delivery options
Enhance the customer experience
DIGITAL
Offer a seamless online retail solution for the passenger, facilitating multiple digital touch points pre, during and post travel arrangements
Click & Collect/Pre-Order
SURPRISE & DELIGHT
Customer service (knowledgeable, engaged crew/shop attendants, call centre etc)
Crew/Assistant own device app helps to inform passengers and personalise the service offered
Deliver the unexpected
PERSONALISATION
Retail service aligned to the passengers demographic and personal preferences, language etc
Retail theatre/experiences, drawing on their five senses
Give the customer control
SPEED
Fast, efficient, secure, seamless payment & product delivery mechanisms